Guest Services Director – Code: CSD-HH
* Salary: from 2000$
* Experience: from 5 years in the same position.
* Working location: GPO client company – a big international hospital in Dong Da/Hai Ba Trung districts, Hanoi.
* Only receive application CV in English
* Job description

You will set standard and constantly work at maintaining and improving service levels, including:

·         Facilities, linens and amenities are always impeccable

·         Building and facilities are always optimized for patient and visitor comfort

·         All food beverage services meet and exceed patient and visitor requirement preferences

·         All hospital services are always supplied with all required goods services

·         All the above is done at or above hospital quality standard and within budgetary guidelines

You will lead, guide, coach and oversee the following departments:

·         Housekeeping, in charge of cleaning, linens amenities, led by our Housekeeping Manager

·         Food Beverages, covering in-patient meals, room service, restaurant, coffee shop, doctor’s dining room and events, led by our Executive Chef/ F B Manager

·         Engineering maintenance, building services, led by our Chief Engineer

·         Hospital security, safety and drivers, led by our Chief of Security

·         Purchasing, medical and non-medical, led by our Purchasing Manager.

You are in charge of:

·         Quality and compliance for all services provided

·         Complaints handling and quality improvement projects

·         Lead or oversee various development or improvement projects

·         People management, working with your departmental managers and HR

·         Establishing the department’s budget and managing services to the budget

·         Negotiating and managing external services and supply contract, including issue and conflict resolution

·         Participating in the hospital overall management, as Head of Department

·         Liaise with various external parties in support of your responsibilities

* Job requirements

·         University degree, or equivalent through experience and other training

·         Managerial experience in hospitality/ hotel/ real estate services. Could be in hospital, hotel, hospitality, building/ real estate (services)

·         Back ground in service improvement/ operational excellence/ quality management in services. Could be in corporate or consulting environment or mixed

·         Strong people management skills, change management track record

·         Budget control

·         Fluency in Vietnamese and English

* Benefit:

• Attractive salary. From 2000$
• Working in a professional international hospital environment
• Bonuses according to the hospital’s policies and business operations
• Enjoy insurance and other benefits as prescribed
• Professional, youthful and dynamic working environment

* How to apply:

• Interested candidates send CV to e-mail rec3.gpo@gmail.com with e-mail Subject: Name – Year of Birth – Location (for example: Nguyen Hong Phuong – 1985 –CSD-HH)
• Phone: 02471096868.
• Detail: https://career.gpo.vn/guest-services-director-v414.html